All Customers that take the 2 minutes to fill in our Customer Service Survey are entered into a quarterly draw to win an iPad. Our 2016 Q3 iPad winner is Moa Brannäs at Polarn O Pyret. Moa gave the feedback below following a 1:1 Creator Training,
"So far I haven´t found anyhing that I would like to add. The service and everything around Z-mag has been nothing but a pleasant experience."
At Zmags, we ask for feedback at all points of customer engagement, including proactive training programs and webinars or reactive technical support and troubleshooting tickets. We kick off all feedback surveys with a simple question that enables us to gauge a Net Promoter Score (NPS) across the team:
Based on your recent experience with our support team, how likely would you be to recommend Zmags to a friend or colleague? (0=very unlikely, 10=very likely)
We use the NPS and all direct feedback to both improve our product and service offering as we continue to deliver (in our humble opinion!) a customer experience that is unparalleled in our industry. In 2016 we are running with an NPS of 83 and as a Team we would like to thank everyone who has interacted with the Team
Thanks to all our customer for helping us improve our service
